Welcome to EVVworkgroup.org, a social networking site managed by home care industry experts and designed to provide a central repository of ideas and information related to a free market, standards-based approach to EVV (Electronic Visit Verification) in home care.


The mission of this EVV Standards Workgroup for Home Care is to provide education and raise awareness on the merits and advantages of available full-featured EVV solutions to stakeholders including payers, back-office software vendors, homecare and hospice providers, and home care recipients.


The EVV Workgroup will assist in the development of acceptable uniform standards for the implementation of EVV so that payers and providers may have the confidence to adopt free market, standards-based solutions that will help payers and providers:

  • Save time and money
  • Enhance compliance
  • Improve service delivery

Overview and Philosophy

Fraud and abuse costs payers and taxpayers billions of dollars annually and home care’s distributed  delivery environment makes accountability of visits and services more challenging than in centralized, facility-based care models.  The benefits of home-based care delivery are extreme, from both a cost savings and a patient results perspectives.   EVV, when combined with manageable policies and procedures and back-office scheduling/billing/payroll software, can significantly improve accountability to assure states that services are being delivered to care recipients when and where providers claim they are and providers are able to manage this service delivery  with reasonable, sustainable expense.

There are a large number of viable, feature-rich EVV options available in the home care technology marketplace today for selection by agencies.  The most commonly used method of EVV is Telephony, but other options also exist and are listed under the EVV Types menu.  Most of the industry’s reputable back-office agency management software vendors offer EVV-capable options for data collection which are tightly integrated with scheduling, billing, payroll, and patient management functions.

Home care agencies are increasingly providing diverse services to recipients in multiple jurisdictions for multiple payers and many agencies already use back-office systems with EVV data collection to effectively manage this environment.   By establishing a standard for payers to consider when drafting certification and participation language, these integrated EVV capable systems can provide the maximum benefit for the industry and home care agencies can utilize the software and EVV solution that works the best for their business.

Payer-mandated or payer managed EVV strategies on the other hand, do not allow home care agencies to realize many of the other very significant benefits of electronically collecting visit information via their integrated software solutions and creates an inefficient “silo” effect across jurisdictions and program types.  The EVV Workgroup believes this model forces duplication, adds cost and complexity, and creates data integrity concerns by having relational data such as time and attendance, scheduling records, services, client records, and billing in multiple places.

We invite you to join the conversation!  Please review the EVV Types and EVV Perspectives and share yours as we work together to align the right application of available technologies which will help improve accountability and the performance of service delivery in the most manageable fashion.

  1. Larry leahy
    August 9, 2012 at 9:02 pm

    competition is what makes our country great and leads to lower costs and inovation.

  2. Teresa McCulloch
    March 30, 2011 at 7:58 pm

    As a moderately sized, rural home care company in Missouri, I appreciate our State’s decision to allow the providers the option of choosing their own Telephony vendors. Our company offers many different types of home care services and given the fact that our existing software company had already developed an interface with a particular Telephony system, it would have been very costly for us to have been forced to use a different vendor.

    Home care companies across the nation are very diverse in design and funding. I can understand why a State may mandate certain standards for all Telephony vendors, but it is unimaginable for a State to think they can force home care companies to use one vendor unless the State is actually picking up the expense. And given the budget deficits of 90% of the States I cannot see any of them offering to fund this added service. I support the efforts to keep other States from forcing home care providers to use ONE vendor!

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